FAQ

Blocked toilets can occur for a few different reasons, from too much toilet paper to tree roots blocking the drain. If a plunger doesn’t work, please call us. We will assess your needs and offer a cost-effective solution.

Your first act if there’s a water leak should be to turn off the water connection to your home. Then contact us immediately. If you’re not sure where your water main is, we will help you out.

Providing you haven’t flushed too much water through the system, it’s likely your wedding ring (or earring or other jewellery) will still be sitting in the trap. Turn off all the water and contact us—the sooner, the better.

Keep an eye on it and monitor if the dripping is only after you’ve had a shower. It maybe the water left in the shower head emptying itself. If the drip is constant, it may be a faulty or worn-out seal, and its probably a good idea to call us. We’ll ensure your annoying dripping is fixed to reduce damage and high water bills.

Your taps may simply need cleaning. If they are exceptionally old and past their use-by date, we can organise to get them replaced for you.

Yes, that’s one of our specialties. Whether you want gas hot water or solar hot water, we are able to update your old electric system. We’ll provide a number of options and give you comprehensive quotes to choose from.

We service the entire Townsville region and surrounding areas.

There are a number of instances where water pressure can be affected such as leaky or damaged pipes and blockages. This is one of the most common complaints we come across, please call us and organise a time for our plumber to visit you.

Conventional water heaters may cost less to buy and install, but it heats a set amount of water irrespective of your needs. Tankless heaters use gas or electricity on an ‘as-needed’ basis. Installation may be more expensive, but they are generally cheaper to run. Not every system is ideal for every property, talk to our plumbers and we’ll assess what solution is best for your hot water needs.

We deal with basic kitchen, bathroom and laundry renovations, as well as extensions and alterations. For anything exceptionally difficult, we partner with Keir Constructions, an award-winning builder.

Whirlybirds are turbine vents that are installed on your roof to suck out the warm air from the roof cavity. It’s a great alternative to a larger ventilation system.

General plumbing maintenance refers to any run of the mill repairs, such as taps and tap washer replacements, repairs of shower leaks, toilet leaks, installing mixer taps and water filters etc.